The good news is that security updates have now been released and technical teams across the world have been working to put the necessary protections in place.
But what actually happened? Why did it affect so many websites? And what have we at Nettl done to protect the websites we host?
Here’s everything you need to know without the technical jargon.
What happened with PHP?
On 20th October 2026, two critical security vulnerabilities were announced affecting PHP, a technology used by millions of websites worldwide.
If you’ve never heard of PHP before, don’t worry. It’s not something most website owners need to know all the ins and outs of because it works at a technical level behind the scenes rather than being part of the website you actually see.
Think of PHP as part of the engine running behind the scenes of a website. You don’t see it when you’re browsing online but it helps websites function, display information and carry out everyday tasks such as processing contact forms, purchasing products or uploading files.
It’s used by WordPress, one of the world’s most popular website platforms, as well as many other website systems and applications.
The vulnerabilities could potentially allow cybercriminals to exploit weaknesses in affected systems, creating serious security risks if the necessary updates weren’t applied.
Understandably, this was taken very seriously by website providers like ourselves and the wider technology industry.
On 21st October, the PHP development team released security updates to address the vulnerabilities, allowing hosting providers and technical teams to begin applying the fixes, also known as patches.
It’s important to understand that a security vulnerability doesn’t automatically mean a website has been hacked. It simply means a potential weakness has been identified that needs to be addressed quickly.
Why has this affected websites across the world?
It was a global security concern requiring action from website owners, hosting providers and technology companies internationally.
Organisations of all sizes had to assess their websites and systems, monitor the situation and respond to the latest security advice. Some organisations even temporarily took websites or certain services offline as a precaution while waiting for the necessary updates to be applied.
Although not every website uses PHP, it’s such a widely used technology that a significant number of websites needed attention. This is why the news has been so widespread and why the issue has been treated so seriously across the world.
Was this caused by website hosting providers?
The vulnerabilities were discovered within PHP itself rather than being caused by WordPress, a particular website plugin or an individual hosting provider.
This means that even websites which were built with a high level of security and regularly maintained could still have been affected by the underlying issue.
Although hosting providers weren’t the cause of the problem, we still have a responsibility to look after the websites we host. This meant it was critical for us to monitor the situation closely and respond as quickly as possible to help protect our clients’ websites.
When security issues like this are identified, the priority is to follow official guidance, introduce appropriate precautions and apply the necessary updates as soon as they’re available.
That’s exactly what our technical teams at Nettl have been working on.
What has Nettl done to protect hosted websites?
Immediate precautionary measures
Our technical team introduced temporary security restrictions, including limiting certain website functions such as file uploads. These precautions were designed to reduce potential exposure while the necessary updates were being prepared.
PHP security updates across our infrastructure
By 5pm on Wednesday 21st October, PHP security updates had been implemented across our main hosting infrastructure and Nettl’s own software.
Updates completed across hosted websites
Our development team continued working through the night, completing the PHP updates across all Nettl-hosted websites by 4:30am on Thursday 22nd October.
These measures formed part of our immediate response to the vulnerabilities, with ongoing monitoring and security checks remaining important as the wider situation develops.
What does this mean for your website?
You may have experienced temporary limitations to certain website functions during the precautionary measures. If something isn’t working as you would normally expect, please get in touch with our team so we can investigate.
If your website is hosted elsewhere, it’s worth contacting your hosting provider to confirm that the relevant PHP security updates have been applied.
Why ongoing website maintenance still matters
This recent situation also highlights an important part of website ownership that’s often overlooked, which is the difference between website hosting and website maintenance. Although they both work hand in hand, they’re not quite the same thing.
Website hosting provides the server environment and technology that allows your website to be accessible online.
Website maintenance involves regularly checking and updating the software that makes up your website, including systems such as WordPress, themes and plugins.
Even a well-hosted website can develop security weaknesses over time if its software isn’t kept up to date. This is why secure hosting and proactive website maintenance need to work together. Both play an important role in reducing security risks and keeping websites functioning reliably.
However, regular website maintenance remains an important way to reduce other security risks, particularly those associated with outdated website software.
As security threats continue to evolve, we’re introducing a requirement for all websites hosted with Nettl to have appropriate ongoing maintenance arrangements. This can be provided through a Nettl Website Care Plan or a suitably qualified independent provider. Our aim is to ensure that websites are actively maintained, rather than allowing outdated software and potential vulnerabilities to accumulate over time.
Website security is about being prepared (not being immune)
This recent situation is a good example of why proactive monitoring, timely security updates and ongoing website care are so important. While we can’t always prevent new vulnerabilities from being discovered, we can make sure we’re prepared to respond when they are.
Our team takes the responsibility of looking after our clients’ websites very seriously, which is why we’ve acted quickly to introduce precautions and put the necessary PHP updates in place as soon as possible.
Is your website being actively maintained?
Whether your website is already covered by a Nettl Care Plan or maintained independently, it’s important to know that the right arrangements are in place.
If you’re unsure who’s responsible for maintaining your website, or whether your current level of cover is appropriate, contact our team on 01562 747411.
You can also explore our Website Care Plans to understand the different levels of maintenance and security available.